• I would like to take my pet to Shanghai, what should I do?
• Can Dangerous Goods be carried on China Eastern's Flight?
• Who should I contact with if I have a questions about a shipment booked via China Eastern?
• I have more baggage than the allowance for checked baggage.
• How can I make a booking with China Eastern Cargo?

I would like to take my pet to Shanghai, what should I do?

In general small household pet can be carry as checked baggage if the body length of the pet is not exceeding 40 cm from nose to tail. If your pet exceed the maximum limit we can only accept for carriage as cargo. Also certain type of animal is restricted to travel by air, please check prior to booking.

For further information on acceptance as cargo, you can contact Air Pets (Specialised Pet's Cargo Agent) on 01753 685 571. If you require further information on carrying as checked baggage, please contact our passenger reservation on 0870 760 7197.

The acceptance of live animal consignments is subject to the conditions as described in the IATA's Live Animals Regulations and to China Eastern Airline's' Regulations which are closely related to the type of animals, type of aircraft, temperature at origin, en-route and destination, and availability of animal attendant. The conditions applicable to acceptance of live animals are as follows:   a) Health and condition of animals: Animals in a consignment must not show any sign of illness. They must be well fed and watered. The carriage of animals in an advanced state of pregnancy is generally prohibited. b) Packing: Packing must be clean, leak-proof and escape-proof to allow safe handling during carriage. A special "Live Animals" label shall be affixed with the handling instructions completed. c) Food and additional articles: Additional articles such as food accompanying the shipment must be included in the chargeable weight and if being shipped as separate pieces, marked as forming part of the shipment. d) Reservations: Confirmation must have been received of reserved space on flights and possible connecting flight's) of other airlines up to the airport of destination. e) Consolidation: Live animals may not be consolidated with other goods but a consolidated shipment may be wholly composed of live animals. f) Documents: Health documents and Shipper's Certification for Live Animals are generally required for every shipment of live animals.   A live animal shipment at a lower standard than those described in the IATA Live Animals Regulations is not acceptable.

 

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Can Dangerous Goods be carried on China Eastern's Flight?

China Eastern Airlines is authorised to carry dangerous goods shipment as approved by UK CAA and China CAAC. As special handling required for all dangerous goods shipment, we would required an advance notice prior to the acceptance of carriage. More information, please contact our sales office on 0870 760 7197.

In general Dangerous goods are articles and substances that are capable of posing a significant risk to health, safety or property. They can be carried by air when the risk they pose is reduced to an acceptable level by limiting the quantity per package, and by packing in such a manner that the package will not fail during normal transit. Dangerous goods are classified according to the danger to which they give rise. A hazard class identifies each particular type of danger. There are nine hazard classes, some of which are further divided into divisions. All check will be carry out to the IATA and ICAO standard prior to the transportation.

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Who should I contact with if I have a questions about a shipment booked via China Eastern?

Our online track and trace service is easy to use and information given is instant. Or alternatively, you can contact your air cargo agent, or contact your nearest China Eastern Cargo Office.

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I have more baggage than the allowance for checked baggage.

Baggage can be carried as cargo (Unaccompanied Baggage), we can ship your baggage to any China Eastern destinations nearer to your home for a fraction of the normal airfreight prices. Of you can contact some specialist agent likes, Excess Baggage Company or any freight forwarding agent for details.

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How can I make a booking with China Eastern Cargo?

Bookings can be made through your local Air Cargo Agent.  Or Alternatively, you can contact our sales office on 0870 760 7197.

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